Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. By contacting the other party through eBay, eBay will be able to trace the communications. For this reason, we will explain how to send a refund on eBay. Tap Sales History and find the transaction you would like to refund. If the other party does not respond in a day or two, you should open a dispute with eBay. The other party should promptly agree to issue a refund, pay for the item, or replace the item. Click on that and you'll see the screen below. If there really is … Follow these steps to get your refund. Wait to get the item back before you refund the buyer. In other words, when sellers need to send a refund on eBay. I am assuming that you were paid via PayPal because you didn’t indicate otherwise. ... Then, go to the app you purchased. The seller has two days to inspect the returned item and issue a refund to the buyer. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Once you submit your return request, the seller will receive an email from eBay notifying them about it. A scammer doesn’t have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Tap it. Of course, sometimes it is enough to replace an item, to fulfil your customer needs, but you should also be aware of eBay refunds. Note: The payment will be refunded to the customers card if they paid by card. Tap Refund. Refund the buyer The buyer will keep the item, and you can fully refund the buyer to close this request. You can follow the question or vote as helpful, but you cannot reply to this thread. Navigate to https://www.ebay.com using a web browser and log in. 2 min article; Member behaviour policies. The problem is on the return request I only have two options: Choose a reply: Accept the return You'll pay for return postage and can send our return label or send your own. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. A. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. After your return request: how to get a refund on eBay. Even the best eBay sellers sometimes encounter situations when their customer is dissatisfied. INADs are costly and should be avoided. Enter the refund amount, and tap Refund. Contact the other party through eBay (instead of through private email). Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. How to request a refund for an app I purchased from Microsoft Store? If you changed your mind about an order, the seller will need to approve the refund. Here’s how to issue a refund for a PayPal Here payment: Log in to the PayPal Here app and tap Menu. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. For all other return reasons, the new auto-accept & auto-refund process is as follows: Buyer requests a return. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Tap Sales Activity. This thread is locked. Under your Credit Card number, you will see a "get order help" link. Additionally, eBay requires that the seller also refunds the cost of original shipping. You can request a refund for an item if the item is damaged, faulty, or the wrong item. Unwarranted chargeback. Depending on your case, and the return policy of the seller you bought your item from, the seller can respond to your return request in two general ways. 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